Store Policy
TERMS & CONDITIONS
We prioritize hygiene standards and therefore discourage the return of brushes and tools due to their intimate nature.
However, we offer a 10-day exchange policy upon receipt of your order, subject to the following terms and conditions:
1. Provide a picture or video of the "damaged" item/product.
​
2. If the purchased item was part of a set or multi-item pack, only that specific item will be replaced.
​
3. This replacement policy does not apply to items marked as non-exchangeable or non-returnable.
​
4. CVL Beauty LTD will cover the delivery/shipping costs associated with replacing a product.
Once you've met these requirements, please reach out to customer service at hello@cvlbeauty.com. Include your order number, details of the complaint, and the item you wish to be replaced.
PRIVACY & SAFETY
Customer data is only used for order processing, communication, and improving the shopping experience.
​
Personal information is not shared with third parties without consent, except as required by law.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Google Pay
- Apple Pay